WebWorkBay TAP Refund, Cancellation & Device Return Policy

1. No refunds, subject to legal rights

TAP setup fees, subscription payments and approved upgrade fees are non-refundable. We do not provide prorated refunds or account credits for unused portions of a billing period, reduced usage, a change of mind or voluntary cancellation, except where required by law or expressly agreed by WebWorkBay in writing.

This policy does not exclude legally required refunds, remedies for unauthorized or erroneous charges, or other rights that cannot lawfully be waived. If you believe a payment is incorrect, contact sufi@webworkbay.com promptly with your restaurant name and invoice reference. Do not send your full card number or password.

2. When billing begins

The one-time setup fee and first monthly subscription payment are charged at checkout. Monthly billing begins at payment, not at the on-site visit or public launch, and renews monthly until canceled. The checkout summary shows the amount and renewal terms before you pay. On-site scheduling is coordinated separately; paying does not guarantee a particular appointment or launch date.

3. How to cancel

Open your restaurant's Billing page, enter the customer billing portal and choose the cancellation option. Cancellation stops the next renewal; access ordinarily continues until the paid period ends on the date shown. Cancel before your next renewal to avoid another monthly charge. Each restaurant subscription is separate, so cancel each subscription you wish to end.

If you cannot access online cancellation, email sufi@webworkbay.com using your account email and include your restaurant name. We will use the time we receive a valid cancellation request when determining whether it preceded renewal; processing delays on our side will not cause an extra renewal charge. Reasonable account verification may be needed to protect your account. No sales call, retention conversation or device return is required before cancellation can take effect.

4. Return WebWorkBay devices

Unless a separate written agreement states that you bought them, devices supplied by WebWorkBay remain WebWorkBay property. Setup fees do not transfer device ownership.

Return all loaned devices and supplied accessories within 14 days after your service ends. Contact sufi@webworkbay.com for return instructions and the correct address before sending anything. You are responsible for return shipping unless WebWorkBay arranges pickup. Pack devices reasonably to prevent transit damage and retain proof of shipment or pickup. Normal wear from ordinary restaurant use is accepted.

If we arrange pickup, make the devices available at the agreed time. A delay caused by WebWorkBay's pickup scheduling will not be treated as your failure to return devices. If instructions or a practical return arrangement are delayed, contact us promptly so we can document an extension.

5. Missing or damaged devices

Report missing devices or damage when requesting return instructions. We will not automatically charge a damage, replacement or non-return fee without separately disclosed pricing and your agreement. Any unresolved device return issue is handled separately from subscription cancellation; it will not silently extend or reactivate monthly billing.

6. After service ends

Dashboard access and hosted TAP features may end when the paid service period ends. Ask for help retrieving restaurant content before that date. Removing devices or no longer using TAP does not itself cancel a subscription; use the cancellation process above. Shipped-kit purchases are not currently offered, although return shipping may be used for loaned devices.

7. Contact

WebWorkBay, California, United States. Email: sufi@webworkbay.com.